Policies &Procedures

Effective date: October 05, 2023

Copyright Note: Some of the web copy on this site has been brainstormed in and paraphrased from ChatGPT

SERVICE AGREEMENT

Bethany S. Ward

All Client Portals have a form to contact me for any immediate need. Simply submit the form and I will be notified immediately. I will respond as soon as possible.

Email: [email protected]

OFFICE HOURS 
MONDAY: 1PM-4PM; 6PM-8PM
TUESDAY: 1PM-4PM; 6PM-8PM
WEDNESDAY: 1PM-4PM; 6PM-8PM
THURSDAY: 1PM-4PM; 6PM-8PM
FRIDAY: 10AM-12PM; 6PM-8PM
SATURDAY: 10AM-12PM
ALL CALLS AND MESSAGES ARE RETURNED AT 1PM M-F

This Agreement contains important information about my professional services and business policies.

NOTE: All credit card charges will have the payee listed as BLACK ROSE LIMITED.

SERVICES

I view my services as a collaborative process between you, me and anyone else you determine to be appropriate. Our initial sessions will focus on exploring the reasons you are seeking my services and gathering some pertinent background information. We will discuss what you hope to accomplish and options in reaching those goals.

I assume you know what is best for you and through our collaboration we can clarify how best to achieve it. My philosophy is to view you as a person whose heart, mind, body and energy are interconnected. My goal is to help facilitate balanced and integrated ways of being that nourish your heart, mind, body and spirit energy.

I see emotional, cognitive, physical and spiritual health challenges as normal human experiences, which are impacted by one’s life experiences, genetics, life-styles, and coping strategies. These challenges can be an opportunity to enhance your health as well as an opportunity for growth.

To meet the unique needs of each client, my services integrate current scientific findings with a creative/intuitive process. There are a variety of services in the community that may be helpful to integrate into your work. You are encouraged to explore what combination, if any, might work best for you.

I also respect that it is most important for you to feel comfortable with me. Should you ever have questions or concerns about our process, please feel free to talk about them. I want to encourage you to express that to me and if you request it, I can help facilitate you finding the right professional that best fits your needs and style. My services can have many benefits and some risks. Since such methods may involve discussing unpleasant aspects of your life, you may experience uncomfortable feelings like sadness, guilt, anger, frustration, and physical discomforts. On the other hand, my services have also been shown to have many benefits such as better relationships, solutions to specific problems, significant reductions in feelings of distress, improved coping skills, and a better sense of well-being. There are no guarantees what you will experience, but I have found you can maximize your success when you put energy into your goals in between the sessions. Disclaimer: I am not a licensed mental health professional. 

SERVICES IN SPIRITUAL DIRECTION

The services to be provided by the Spiritual Director to the client are electronically-directed and person-to-person, as agreed jointly with the client. Spiritual Direction may address specific personal projects, successes, or general conditions in the client’s life or profession. The goal is to deepen the client’s spiritual life. Spiritual Direction includes value clarification, brainstorming, identifying plans of action, examining modes of operating in life, asking clarifying questions, and making empowering requests or suggestions for action.

Throughout the working relationship, the Director will engage in direct and personal conversations. The client understands that successful Direction requires a co-active collaborative approach between client and Director.

In the Direction relationship, the Director plays the role of a facilitator of change, but it is the client’s responsibility to enact or bring about the change.

I do not see Directees from within the same household or family. I may refuse to enter into a Direction relationship should you have a close relationship with an existing Directee. For the latter, we will examine this together in our Discovery session.

Once you choose to become a subscriber to the Spiritual Direction experience, the relationship will continue based on mutual agreement. If the client believes that Spiritual Direction is not working as desired, the client will communicate and take action to return the power to the coaching relationship. You are welcome to unsubscribe at any time as I also retain the prerogative to suspend our Direction relationship if I feel that it is no longer benefiting both of us.

FEES

The fee for a 50 minute session + access to a digital content library is $137. Sessions without an auto-rewed subscription are $137. Independent readings are $193. Sessions will be scheduled to begin on the hour and go to 50 minutes past the hour. All sessions are non-refundable once paid and must be paid in advance of the session or via the subscription platform.

If you become involved in legal proceedings that require my participation, you will be expected to pay for all of my professional time, including preparation and transportation costs, even if I am called to testify by another party. Because of the significant time and energy associated with legal involvement, I charge $325 per hour for preparation and attendance at any legal proceeding.

I request that you pay the whole fee before each session unless we have a written agreement otherwise.  Subscribers will be charged $137/automatically. If you have a balance and do not have an appointment scheduled, you will receive a statement around the 15th of each month for services. Unless there is a financial hardship we have discussed and have developed an alternative arrangement, payment is requested upon receipt of the statement.

SESSIONS

Sessions will normally be 50 minutes in duration. If they are shorter or longer for some reason, the fee will be adjusted according to the quarter-hour.

Sessions are not a substitute for seeking professional medical care or assistance. Therefore, please do not replace the impressions given to you during your session for any advice that has been given to you by a medical professional. If you are in need of medical, health, psychological or psychiatric care, assistance or consultation, seek out a licensed medical professional for a consultation. The information provided during our session is not medical advice and should not be used as a prescription for your medical needs; it is to be used as assistance on your journey of spiritual and personal growth. Astrology, Mediumship, Tarot readings and other metaphysical tools and references on this website, and any reading given within a session, are for entertainment purposes only. This information should not be used by you to replace any professional advice.

I use the video conferencing platform Zoom that is integrated into my online scheduler. When you schedule your appointment with me, you will automatically receive a link to the Zoom room where your session will be held. This link is unique to your particular session and fortifies your safety and confidentiality. Please access this link from your confirmation email at the time of your appointment.

At approximate three month intervals, we will determine whether our Direction relationship is of continued benefit to both of us.

TELEPHONE CALLS

Your calls are answered by my 24-hour voice mail system. Please leave a message in my voice mailbox along with the best time to reach you, and I will call back as soon as possible. Brief phone calls (5-10 minutes) to change appointments or clarify information are welcome and will not be charged. However, if phone calls are greater than 10 minutes, they will be charged according to the quarter-hour. I only return calls or emails within my existing office hours (see above for office hours). I do not accept text messages from clients. The same policy is relevant for emails. If my response might take longer than a few minutes to pen, I will ask that you kindly schedule a phone call.

If you have an emergency please call 911 or one of the following 24-hour hotline numbers or go to your nearest emergency room.

National Suicide Prevention 800-273-8255

Psychiatric ER/Suicide Hotline 216-623-6888

Rape Crisis Center 216-619-6192

Child Abuse 216-696-KIDS

CLIENTS UNDER THE INFLUENCE

I reserve the right to refuse or terminate a session if you or anyone in the session is suspected to be under the influence of a mood-altering substance. You will be responsible and charged for full payment of the normal fee.

PRIOR HISTORY

You, the client, agree to disclose details of the past or present relevant details and treatment. Spiritual Direction and counseling are not the same and as such, there needs to be a clear distinction between the two. In entering into a Direction relationship, and accepting this service agreement, you are agreeing that if any mental health difficulties arise during the course of our professional relationship, you will notify me immediately so that I can discuss with you an appropriate referral.

I am morally and legally obligated to report suspicions of harm, abuse, or threat to the proper authorities. Additionally, if I suspect that your needs are best served by a mental health professional and not of the Spiritual Direction nature, I will stop the session immediately and direct you to those services.

If I feel a sense of personal threat arise within any session, I will immediately end the session and you will not have the opportunity for rescheduling nor refund.

CANCELING APPOINTMENTS

Although it is best to keep regular appointments, there may be times when you cannot come in. It is requested that you contact me with preferably 48 hours ahead, and at least 24 hours in advance to cancel the appointment. If you do not cancel 24 hours in advance, you will be charged the full normal fee for that session with no refund option.

In the spirit of being flexible to unforeseen circumstances, if I have an opening and can reschedule you during that week, or if I can find someone to take your time slot there will not be a charge. Please know that I cannot guarantee confidentiality when using electronic media.

Unfortunately, I’m not able to make any other exceptions to the policy. If I am asked to make an exception it puts me in the role of judging what is reasonable and what is not, which is a role I’m not comfortable being in. I approach our work from a place of acceptance of where you are in your life without judgment and I want to maintain that.

You may pay the missed appointments by cash or I will charge your credit card on file accordingly.

I also fully expect you to be in the Zoom room at the time of our appointment. Of course, I understand that unique circumstances do arise and am happy to accommodate tardiness now and again. If you are going to be later than 10 minutes, I ask that you contact me to reschedule another appointment for a future date. If you are consistently tardy (three or more sessions), I will propose that we discontinue our professional relationship.

There are no refunds for No Shows to scheduled appointments.

STOPPING SERVICES

Once you choose to become a subscriber to the Spiritual Direction experience, the relationship will continue based on mutual agreement. If the client believes that Direction is not working as desired, the client will communicate and take action to return the power to the coaching relationship. You are welcome to unsubscribe at any time as I also retain the prerogative to suspend our Direction relationship if I feel that it is no longer benefiting both of us.

PROFESSIONAL RECORDS

You should be aware that I contain information about you from notes I make about our session. These notes are for my own use and are designed to assist me in providing you with the best care. While the contents of notes vary from client to client, they can include the contents of our conversations, my analysis of those conversations, and how they impact your services.

RESCHEDULING POLICY

As stated, it is best to keep regular appointments, there may be times when you cannot come in. It is requested that you contact me with preferably 48 hours ahead, and at least 24 hours in advance to cancel the appointment. If you do not cancel 24 hours in advance, you will be charged the full normal fee for that session with no refund option. However, I understand if there is an emergency and you need to reschedule. To reschedule your session, simply send an email to [email protected]. You may also reschedule your appointment within the online scheduling platform.

All sessions must begin promptly. If for some reason you are unable to arrive on time, I ask that you reschedule your session for a future date.

NO-SHOW POLICY

BLOG AND WEBSITE DISCLAIMER

Photographs on this site are credited to Bethany Ward unless otherwise noted. They are property of Bethany S. Ward or received through Public Domain sources under Creative Commons CCO.

By using this website and/or products/services/advice on this website, you agree to not hold me or any of my affiliates liable for damages including lost profits, lost savings or other incidental, consequential or special damages that may occur from following the advice or ideas shared in my posts, newsletter, Facebook group, or website content, or with the use of any free or paid work that I share.

REFUND POLICIES

FOR CLASSES, DIGITAL GOODS AND E-COURSES:

Our Programs, Products, and Services are owned and operated by Black Rose Limited and the wholly-owned subsidiary A New EverAfter. By using any of our Programs, Products and Services you are agreeing to the Terms of Use as they appear and are legally bound by them, whether or not you have read them. If at any time you do not agree with these Terms of Use, please do not use our Programs, Products and Services.

By purchasing or using any of our Programs, Products or Services, you agree to abide by these Terms of Use as well as our Disclaimer, Terms and Conditions and Privacy Policy, and any other terms and conditions that may apply, and are you are required to act in accordance with them. Accessing, purchasing or using our Programs, Products, Services or Program Materials, in any manner constitutes use of the Program, Products, Services and Program Materials, and your agreement to be bound by these Terms of Use.

All of our Programs, Products, Services and Program Materials are intended solely for users who are eighteen (18) years of age or older. Any registration by, use of or access to any Program, Product, Service or Program Materials by anyone under age 18 is unauthorized, unlicensed and in violation of these Terms of Use. By accessing or using our Programs, Products, or Services or our Program Materials, you represent and warrant that you are at least 18 years old.

All payments for class tuition, downloadable content, ebooks and courses are 100% non-refundable once paid.

SPIRITUAL DIRECTION CLIENTS (AKA DIRECTEES)

For Spiritual Direction services, I ask that you complete the Enneagram assessment questionnaire prior to your first visit.  Please click here for more information about the Enneagram. The enneagram is an ideal tool for work done in the area of Spiritual Direction.

Please click below to be taken to there site where you can take the questionnaire.  The name of it is called the Full RHETI.  It will cost approximately $14 and take approximately 40 minutes to complete.

Enneagram Questionnaire

Once you receive your results, we will typically begin with a meeting once a month.  You are welcome to more sessions at the cost of $73/session, if you are a Storyteller Subscriber. This time has been reserved for you and will begin promptly.  If you cannot attend a session, 24 hours notice is required, otherwise, you will be charged the full amount for the appointment.

TERMS AND CONDITIONS

The readings, Spiritual Direction, and mentoring sessions provided by Bethany Ward are not a substitute for seeking professional medical care or assistance. If you are in need of medical, health, psychological or psychiatric care, assistance or consultation, seek out a licensed medical professional for a consultation. The information provided during our session is not medical advice and should not be used as a prescription for your medical needs; it is to be used as assistance on your journey of spiritual and personal growth only.

In booking a session with Bethany Ward, you must agree that you alone hold the power of decision-making and are totally and completely responsible for making decisions that affect your life following the completion of your session.

By booking a session with Bethany Ward, you agree and verify that you, the client:

1) have voluntarily decided to participate in this session and have requested a session on your own free will

2) are at least 18 years of age, and have not been declared incompetent

3) understand your session is not to be used as a substitute for any type of medical, health, psychological, psychiatric, or professional counseling, therapy or treatment

4) understand and agree that it is your responsibility to decide whether or not you require medical treatment and if you require such services to seek them on your own as needed

5) by participating in the session, you accept complete responsibility for your own medical, health, mental, emotional, psychological, spiritual and bodily well-being

6) on behalf of yourself, your assigns, heirs, executors, guardians, and all other legal representatives, hereby release, discharge, waive, and forever relinquish Bethany Ward, including her employees, employers, and any other persons associated with Bethany Ward, from any and all known or unknown claims resulting from, arising out of or in any way connected with information you may or may not receive during your voluntary participation in a reading, coaching session or learning program with Bethany Ward.  You further agree that under no circumstance(s) will you, or any other person associated with you as a result of your reading/sessions attempt to present any claims against, prosecute, sue, seek to attach any lien for any purpose including satisfaction of a judgment or other judicial decree, to the property of Bethany Ward, and you hereby waive all claims, demands, compensation, and all actions that you, anyone associated with you or any other participant in the reading/session currently or hereafter may have for any injuries or perceived injuries or perceived or real losses you may suffer or believe to suffer because of or during your participation or involvement in a reading, coaching session or learning program resulting from any actions, statements, answers to questions or omissions made by Bethany Ward

7) understand and agree that in the event any claim for damages shall be brought or prosecuted against Bethany Ward or any persons associated with Bethany Ward as a result of your actions, omissions, or other act, that you and/or your estate shall indemnify and hold harmless Bethany Ward and all persons associated with Bethany Ward from any and all claims, actions or damages, legal and otherwise, made by you or anyone associated with you including the cost and expense associated with defending such actions or claims

8) understand that all information provided to you during your session is considered confidential and shall not be disclosed except as required by law

9) agree that Bethany can use portions of any feedback sent to her after the session as a testimonial using first name only and state/country and without revealing any specific information about the session

10) agree that Bethany can use portions of your session for articles on her website, without revealing any specific information about your session to sharing the universal message of inspiration and love

11) agree to receive occasional future emails from Bethany in the form of a newsletter with special offers, news and other information

12) are accepting the terms of this agreement, disclaimer, and liability release, by your own free will while fully comprehending what you are doing and the result and consequences of your actions

13) have read this and fully understand this agreement, and understand that by booking a reading, coaching session or learning program with Bethany represents signing, accepting and agreeing to all the conditions stated within this agreement and includes a release of all possible liability of Bethany Ward

14) We continually strive to improve the Website based upon feedback that we receive from our customers and users. As such, the personal information that we learn from our customers, clients, and visitors, is used to improve our Website, personalize your experience, and to improve customer service. Furthermore, we may use the personal information identified below to process transactions and send periodic emails.

Nevertheless, your information, whether public or private, will not be sold, exchanged, transferred, or otherwise given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service, or as described herein. Any email address that you provide may be used to process order(s), to send you information and/or updates regarding your order(s), and to keep you informed of and up to date with news about the Website, Allison Horner, and/or any related products or service information. We may send emails containing newsletters, promotions, or special offers. If you do not want to receive such messages, you always have to option to opt out or change your preferences (other than those for receipt of services or products).

We employ various security measures to maintain the safety of your personal information when you place an order, or enter, submit, or access your personal information.

15) We make no warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information in our Programs, Products, Services, and Program Materials. Every effort has been made to present you with the most accurate, up-to-date information, but because the nature of scientific research is constantly evolving, we cannot be held responsible or accountable for the accuracy of our content. You acknowledge that such information may contain inaccuracies or errors and we are not liable for any such inaccuracies or errors to the fullest extent permitted by law.

16)  We may provide links and pointers to other websites maintained by third parties that may take you outside of our Programs, Products, Services or Program Materials. These links are provided for your convenience and the inclusion of any link in our Programs, Products, Services or Program Materials to any other website does not imply our endorsement, sponsorship, or approval of that website or its owner. We do not endorse and we are not responsible for the views, opinions, facts, advice, or statements provided by external resources referenced in our Website or its Content, or their accuracy or reliability. We assume no responsibility for errors or omissions caused by other websites that may be included our Programs, Products, Services or Program Materials. We have no control over the contents or functionality of those websites and so we accept no responsibility for any loss, damage, or otherwise that may arise from your use of them and therefore we do not guarantee the accuracy, completeness, or usefulness of any other website or their content. It is your responsibility to review the terms and conditions and privacy policies of those linked websites to confirm that you understand and agree with those policies.

By purchasing and/or using our Programs, Products, Services or Program Materials in any way or for any reason, you also implicitly agree to our full Disclaimer which may be found on our Website.

17) You are agreeing that you will not use our Programs, Products, Services or Program Materials in any way that causes or is likely to cause the Programs, Products, Services or Program Materials, or access to them either to be interrupted, damaged or impaired in any way. You understand that you are solely responsible for all electronic communications and content sent from your computer to this Website and its Content and to us.

You must use the Programs, Products, Services or Program Materials for lawful purposes only. You agree that you will not use our Programs, Products, Services or Program Materials in any of the following ways:

•For fraudulent purposes or in connection with a criminal offense or otherwise carry out any unlawful activity

•To send, use or re-use any material that is illegal, offensive, abusive, indecent, harmful, defamatory, obscene or menacing, abusive, threatening, objectionable, invasive of privacy, in breach of confidence, infringing of any intellectual property rights, or that may otherwise may injure others

•To send, negatively impact, or infect our Programs, Products, Services or Program Materials with software viruses or any other harmful or similar computer code designed to adversely affect the operation of any computer software or hardware, commercial solicitation, chain letters, mass mailings or any spam, whether intended or not

•To cause annoyance, inconvenience or needless anxiety

•To impersonate any third party or otherwise mislead as to the origin of your contributions

•To reproduce, duplicate, copy or resell any part of our Programs, Products, Services or Program Materials in a way that is not in compliance with these Terms of Use or any other agreement with us.

PRIVACY POLICY

As a client, all of your information is considered extremely private and personal, thus, your information is kept completely confidential.

COPYRIGHT

Photos copyright Bethany S Ward and may not be used or reproduced without permission.

Our Website Copy, Programs, Products, and Services and all the Program Materials and Course Descriptions are our property and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws.

The content in our Programs, Products and Services is solely owned by or licensed to us, unless otherwise indicated. This content includes, but is not limited to, the design, layout, look, appearance, graphics of our Program Materials or any other material or aspects of materials provided by us to you. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these Terms of Use.

If you purchase or access any of our Program Materials through our Programs, Products or Services, you will be considered our Licensee. For the avoidance of doubt, all content obtained through us is our property, and you are granted a revocable, non-transferable license for personal, non-commercial use only, limited to you only. This means that you may not use our Programs, Products or Services or the Program Materials in a manner that constitutes an infringement of our rights or in a manner that has not been authorized by us.

You are being granted a limited license to use our Program, Products and Services, and Program Materials with permission and restrictions. This means that when you purchase a Program, Product or Service from our Website or otherwise, you are purchasing the limited right to use the Program Materials in the form that is provided by us to you with certain conditions as specified in these Terms of Use.

The work on this website is protected by a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) Copyright License.  You are free to share, copy and redistribute the material on this website as long as you follow these terms:

Provide Attribution — You must give appropriate credit, provide a link to the license, and indicate if changes were made. You may do so in any reasonable manner, but not in any way that suggests the licensor endorses you or your use.

Non-Commercial — You may not use the material for commercial purposes without permission.

No Derivatives — If you remix, transform, or build upon the material, you may not distribute the modified material, without permission or accreditation. This license may not give you all of the permissions necessary for your intended use. For example, other rights such as publicity, privacy, or moral rights may limit how you use the material.

You are permitted to use our Programs, Products, Services and Program Materials as follows:

You are permitted to download and/or print free resources from our Website or e-mail correspondence, e-newsletters, or other publicly shared information that are NOT a part of any paid Program, Product or Service for your own personal or business use, but only provided that you give us credit by name, keep intact all copyright and other proprietary notices and, if used electronically, you must include the link back to the Website page(s) from which the information was obtained. You may also download and/or print Program Materials for your own personal use. However, you are not permitted to share, sell, reprint or republish any other of our Program Materials, including handouts, for resale or mass reproduction purposes for your own business use. Any trademarks, taglines, and logos displayed on Program Materials are trademarks belonging to us. All trademarks reproduced in this Website, which are not the property of, or licensed to us, are acknowledged on the Website. Any use including framing, meta tags or other text utilizing these trademarks, or other trademarks displayed, is strictly prohibited without our express written consent, or permission granted herein.

For those trademarks, taglines, and logos for which you are granted permission to use, the trademark indicia must be included at all times. Any marketing or promotional tools and/or Program, Product or Service titles or any other title or information of ours bearing the trademark symbols (™) or ® may not be used by you for any reason without our express written permission.

All rights not expressly granted in these terms or any express written license are reserved by us.

Information You Are Prohibited from Sharing with Others. As a Licensee, you understand and acknowledge that our Programs, Products and Services and the Program Materials have been created, developed or obtained by us through the investment of significant time, effort and expense, and that this information is a valuable, special and unique asset of ours which needs to be protected from improper and/or unauthorized use.

When you enroll in or purchase our Programs, Products or Services, you agree that you are clearly and expressly prohibited from doing the following:

•You will not copy, share or steal our Programs, Products, Services, or Program Materials, or any parts of them.

•You will not in any way use, copy, adapt or represent any of our Programs, Products, Services or Program Materials in any way as if they are yours or created by you.

•You will not engage in improper and/or unauthorized use of our Programs, Products, Services and Program Materials. Improper and unauthorized use includes but is not limited to modifying, copying, reproducing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting, or distributing in any manner or medium (including by email or other electronic means) any Program Materials or any other information accessed or purchased through our Programs, Products or Services, or any other communications provided by us for your own personal use, business/commercial use or in any way that earns you money.

•You will not duplicate, share, trade, sell, or otherwise distribute our Programs, Products, Services or Program Materials to any other person, for their personal use, business/commercial use or in any way that earns them money, whether it was known to you or not at the time that you shared the information that their intention was to use the Program Materials for their own personal use or business/commercial use. This means you cannot share or sell or any part of our Programs, Products and Services or Program Materials to someone else so they can copy and/or use them for their own personal use, business/commercial use or in any way that earns them money. You are the only one granted a limited license to use our Program, Product, Service, and Program Materials.

•You will not violate our intellectual property rights, including copyright and trademark rights. Downloading, printing, or otherwise using our Programs, Products, Services or Program Materials for your own training purposes in no way gives you any copyright, trademark, intellectual property or ownership rights of our Program, Product, Service or Program Materials.

•You will not reprint or republish any part of our Programs, Products, Services or Program Materials for publication or compilation into your own products, programs, services or program materials for your own personal use or business/commercial use or in any way that earns you money.

•You will not use our Programs, Products, Services or Program Materials in a manner that constitutes an infringement of our rights or in a manner that has not been authorized by us through our prior written consent.

•You may not engage in improper and/or unauthorized use of our Program Materials or any other information related to our Programs, Products or Services. Unless otherwise explicitly authorized in these Terms of Use, improper and/or unauthorized use includes but is not limited to modifying, copying, reproducing, republishing, uploading, posting, transmitting, translating, selling, creating derivative works, exploiting, or distributing in any manner or medium (including by email or other electronic means) for commercial use, to any other person in a way that earns them money, any Program Materials or any other information accessed or purchased through our Programs, Products or Services or any other communications provided by us to you promoting or relating to the Programs, Products or Services.

•You understand and agree that engaging in the prohibited use or the improper and/or unauthorized use of our Programs, Products or Services or Program Materials as set forth in these Terms of Use is considered theft and stealing and we retain the right to prosecute theft to the full extent of the law.

•You agree and understand that prohibited use, improper and/or unauthorized use may give rise to a civil claim for damages and/or be a criminal offense.

Limitations on Linking and Framing. You may establish a hypertext link to our Website or Content so long as the link does not state or imply any sponsorship, endorsement by, or ownership by in our Website or Content and does not state or imply that we are have sponsored, endorsed or have ownership rights in your website. However, you may not frame or inline link our Content without our written permission.

By posting or submitting any material on or through our Programs, Products, Services or Program Materials, such as comments, posts, photos, images or videos or other contributions, you are representing that you are the owner of all such materials and you are at least 18 years old.

When you submit to us or post any comment, photo, image, video or any other submission for use on or through our Website, you are granting us, and anyone authorized by us, an unlimited, royalty-free, perpetual, irrevocable, non-exclusive, unrestricted, worldwide license to use, copy, modify, transmit, sell, exploit, create derivative works from, distribute, and/or publicly perform or display such contributions, in whole or in part, in any manner or medium, now known or developed in the future, for any purpose, and granting us the right to make it part of our current or future Programs, Products, Services and/or Program Materials. This right includes granting us use or exploitation of proprietary rights or intellectual property rights like copyright, trademark, service mark, trade secrets, patent rights or any other of your intellectual property rights under any relevant jurisdiction without any further permission from you or compensation by us to you.

You also grant us, and anyone authorized by us, the right to identify you as the author of any of your comments, posts, photos, images, videos or other contributions by name, email address, or screen name. You acknowledge that we have the right but not the obligation to use and display any contributions from you of any kind and that we may elect to cease the use and display of any such contributions on our Programs, Products, Services and/or Program Materials at any time for any reason whatsoever.

Media Release. By participating in our Programs, Products and Services, and using our Program Materials, including our Facebook community, you consent to photographs, videos, and/or audio recordings that may be made that may contain you, your voice and/or your likeness. In our sole discretion, we reserve the right to use these photographs, videos, and or/audio recordings and/or any other materials submitted by you to us in connection with your participation in our Program, Product or Services in our current or future Programs, Products or Services, and/or our marketing or promotional efforts, without compensation to you at any time, now or at any time in the future.

TERMS & CONDITIONS OF MEDIUMSHIP/INTUITIVE GUIDANCE READINGS

By booking your reading, you are agreeing that this is a nonrefundable reading payment. I, Bethany Ward will connect with the world of Spirit and will also gain insight using my psychic awareness. The readings that I provide are for guidance only. What you decide to do with the information that I give you, including any actions you take, is down to your own personal responsibility and choice. All readings and questions answered should at no time be regarded as legal, medical, financial, psychological or business facts and are subject to your own interpretation and judgment. For legal reasons, I have to advise you that the readings are for entertainment purposes only. My services are not a substitute for professional services and it is advised that you should seek advice from the relevant qualified expert.

ONLINE STORE POLICIES

Refund Policy Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
– Book with obvious signs of use
– CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 313 n medina line rd, Medina OH 44256-9500, United States.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 313 N Medina Line Rd, Medina OH 44256-9500, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from a-new-everafter.myshopify.com (the “Site”).

Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, paypal, venmo, email address, and phone number). We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

Sharing your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioral advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt-out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Your rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Minors
The Site is not intended for individuals under the age of 18 years old.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at anew[email protected] or by mail using the details provided below:

A New EverAfter dba of Black Rose Limited
[Re: Privacy Compliance Officer]313 n medina line rd, Medina OH 44256-9500, United States

Terms of Service

OVERVIEW
This website and online store (powered by Shopify) is operated by A New EverAfter a dba of Black Rose Limited. Throughout the site, the terms “we”, “us” and “our” refer to A New EverAfter. A New EverAfter offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall A New EverAfter, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend and hold harmless A New EverAfter and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.

SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION Questions about the Terms of Service should be sent to us at [email protected].

Shipping Policy Ships Worldwide, though some additional charges may apply for shipment outside of the United States. Shipping rates are calculated once the order has been fulfilled, not once the order has been placed.

Any questions or inquiries, please contact [email protected]

YOU, THE CLIENT, ACCEPT AND AGREE TO ALL OF THESE TERMS AND CONDITIONS

Upon scheduling Spiritual Direction, reading, a coaching session, learning program, or any service or eproduct with Bethany Ward you waive any and all legal actions against her.

A NEW EVERAFTER IS A DBA OF BLACK ROSE LIMITED

BETHANY WARD – OWNER AND CONTENT CREATOR